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Wetroomsi
Mapei
LTP Cleaners

Our Policies

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Ordering Online
Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. Our online payment system is administered through The Sage Pay and Paypal system.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If your products arrive damaged please inform us within seven days of their receipt and we will arrange replacements. Any unwanted products must returned to us in their original packing within 14 days from delivery. Important note:
All Returns between 14 -28 days from delivery will incur a 50% re-stocking fee should they be returned for any reason other than a quality defect. Under these circumstances, you will be responsible for the cost and organisation of returning a shipment. Refunds (Up to 50%) can only be made if goods are received in a resellable condition. This decision will be ultimately made by Lilley Tile and Stone. No returns after 28 days We therefore strongly recommend that buyers double check their orders before submitting. Should you make an error on your purchase, we will do what we can to keep this cost to a minimum.

Delivery Information
Delivery charges are added during checkout as standard. They cover costs for administration and delivery to the UK mainland only. Deliveries to Highland and Islands will incur additional costs and take 3-5 working days to arrive. Please request a quote before you submit your order for payment.
Cut off times for next working day orders 12.30pm .... Two working days 2.pm and Standard 3-5 working day deliveries 3pm. Working Days are deemed to be Monday- Friday. No deliveries at the weekends and national bank holidays.
All deliveries require a signature please make sure someone is around to accept delivery or leave instructions for the diver on your door. If no one is available to receive the delivery your goods will be returned to the hauliers local depot or post office ready for collection.
Re-delivery can be arranged but this is Charged at £42 plus vat per pallet.
If you fail to collect your materials within 3 working days or verbally instruct us to cancel these will be returned to us and you will be refunded less restocking and return haulage costs.

Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.


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