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  • We have recently been made aware of an issue with customers who are using Google Chrome and who may either have an older version of the browser, or who have popup blocker enabled (Or Both). This causes a blank window when you get through to the 3D secure check. This occurs whether you have 3D secure enabled or not as it is controlled by our secure payment server checker. If you are having issues please click the lock to the left of the url (Our Web Address), Select "Site Settings" and then 8 lines down you will see "Pop-ups and redirects". Please change this to "Allow (Default) and retry. This only affects our website so your security still remains. You may need to clear your browser cache/history.

  • We would also recommend you make sure you have the latest version of Google Chrome, but if this fails you can still order from our site using Firefox, Microsoft Edge or Safari. We have also noticed that Mobile devices (Including tablets) are not experiencing this issue.
  • Should you still be having problems please phone website technical support on 07545 538680 or alternatively email [email protected]
Faq

Unfortunately orders placed as a guest before your account was created will not be linked. We can however search for your orders if you would like additional invoice copies.

Your email order confirmation is your invoice copy. It contains all information you legally need to treat it as such, including our VAT number. You can also log into your account and reprint the same document if you wish
  • A1: Sometimes information stored in your PC/Device (cache) can become confused, especially if we have recently updated the website. Please refresh you cache. Depending on your computer you can use once of the following methods: Hold the Ctrl key and press the F5 key. Hold the ⇧ Shift key and click the Reload button on the navigation toolbar. Hold the Ctrl key and click the Reload button on the navigation toolbar. Hold the ⇧ Shift key and press the F5 key.
  • A2: Please ensure correct details have been entered for your delivery address and invoice address if differant. Post code must be correct and in the right format. Only one phone number can be entered and we prefer a mobile if possible
Firstly we do not allow any outside adverts to appear on our site so you are safe from accidentally clicking an advert that will take you away from our site. Secondly the design of our site occasionally uses popups to advise you of helpful information such as terms and conditions. We do however promise not to over use popups. We are aware of how annoying they can be! Popups can be enabled for our site in the top right of your browser.
We have been made aware that on some apple products the site has occasionally had hiccups with order placement. We have upgraded our site and will continue to monitor the situation. The issue seems to mainly be associated with Opera. WE would advise customers using apple to use a different browser such as Google Chrome or Firefox if possible. We apologise for any inconvenience this may cause.
Firstly please call us/email us immediately. Sometimes, if you accidentally hit the back button or change your payment screen whilst it is processing the system will not be able to send you to the order accepted screen. In future please allow the system to finish the transaction, you will then see the order number after a successful payment.
If you are still having issues logging in or checking out then please contact Web Support on 07545 538680 or email [email protected] This is purely for technical issues with the website itself and not for product support, order progress or returns.
For product support and advice please email [email protected] or phone our store on 01227 362612.
Unfortunately due to our internal security policies concerning data protection, we cannot take orders over the phone. We apologise for the inconvenience.
For any other problems you have please do not hesitate to contact the store. We will be extremely happy to help!
ADDRESS Unit 1b 2b & 4, Herne Business Park, The Links, Herne Bay CT6 7FE PHONE 01227 362612 EMAIL [email protected] WORKING DAYS/HOURS Mon - Fri / 7:00 AM - 5:00 PM, Sat 8:00 AM - Midday, Sunday: Closed